CRM Systems Analyst

Williams College Williamstown, MA Full-time Information Services / Technology (IT)

Posted on May 13, 2024

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CRM Systems Analyst

Location: Williams Campus,Williamstown
Job ID: 302707
Full/Part Time: Full Time

Opening Details

Come join us and build a new system for the College! Williams College is pleased to announce the opening for a CRM Systems Analyst. TheCRM Systems Analyst supports the Office of College Relations (OCR) by managing software that supports the ‘68 Center for Career Exploration, Alumni Relations, and Development. Join the team that is implementing a new fundraising CRM. The work will be interesting and varied, to include data transformation, data validation, portal creation, workflows, and integrations. You will become an expert in an up-and-coming software tool to create automations, custom reports, and queries. You will assist the Data Analysis team with the creation of interactive dashboards. You can participate in numerous process improvement projects as we revisit every existing business process and reimagine it in the new system.

Williams College is committed to building an inclusive community where members of all backgrounds can thrive. We strongly encourage candidates from underrepresented groups or those who have experience working with a broadly diverse population to apply.

Responsibilities

Reporting to the AVP for Advancement Operations, the CRM Systems Analyst completes projects as assigned, including reports, queries, data extracts, data imports, software integrations, automation of processes, and other technical tasks as requested. Participate in the process to replace the primary transactional database by participating in mapping and conversion activities, and learning to support the new systems and provide customer service assistance.

Qualifications

Bachelor's in Computer Science or related field or at least 2 years of related work experience, or equivalent combination of education and experience.
Knowledge and proficiency using and developing application software. Knowledge of SQL, Javascript, HTML, CSS, and other similar tools required.
Experience managing CRM applications.
Knowledge of advancement related software and business processes would be beneficial but is not required.
Ability to master new technologies.
Strong attention to detail, ability to work in a team environment, and ability to manage multiple concurrent projects.
Strong written and verbal communication skills.

Hybrid on-site/remote work arrangements may be available with approval for employees based in NY, MA, CT, or VT; subject to review and revision as policy evolves. The expectation is that this person will be in the office at least three days per week.

Application review will begin on May 21, 2024, and will continue until the position is filled. Pay range is from $80,000 to $90,000, commensurate with experience. Job band 2-F. Please visit https://staff-careers.williams.edu/ to apply - all applications will be reviewed by the search committee.

Conditions of Employment

Employment at Williams is contingent on the verification of background information submitted by the applicant, including the completion of a criminal record check, and education when applicable.

Equal Employment Opportunity

Beyond meeting fully its legal obligations for non-discrimination, Williams College is committed to building a diverse and inclusive community where members from all backgrounds can live, learn and thrive. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process please feel free to contact us via phone at (413) 597-2681 or email at hr@williams.edu.

To apply, visit https://staff-careers.williams.edu/psp/cangate/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=302707&PostingSeq=1

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