Client Services Associate Manager

Health Sciences Information Technology provides technology support for the six schools of the Health Sciences at the University of Pittsburgh. The team works to enhance the IT strategy in the Health Sciences and develop a technology organization and platform that supports education, research, and clinical activities.

• Directs the efforts of the Helpdesk and Desktop Support Leads and Teams - Ensures adequate coverage by scheduling help desk and desktop support personnel - Establishes and maintains standards - Reports team activities appropriately to management - Ensures appropriate goal setting of team members, that sync with strategic plans, departmental and school goals - Schedule annual team goals related to Client Services
• - Develop relationships and provide support with key individuals across the University health systems and Pitt IT - Liaises with the SVC and Health Services Teams, to ensure appropriate support. - Ensure client services and desktop support teams are providing excellent customer service through providing feedback, training, and coaching. -Purchasing duties for the department -Mobile Device management -AV vendor liaison for conference room and auditorium support/trouble shooting

Provides comprehensive technical support. Develops, reviews, and improves operational plans, strategies, policies, and procedures. Leads team and serves as a main point of contact for End User Support. Ensures quality and accuracy of departmental offerings and maintains technology support expertise.

Management and Supervision: - Directs the efforts of the Helpdesk and Desktop Support Leads and Teams - Ensures adequate coverage by scheduling help desk and desktop support personnel - Establishes and maintains standards - Reports team activities appropriately to management - Ensures appropriate goal setting of team members, that sync with strategic plans, departmental and school goals - Schedule annual team goals related to Client Services

Customer Service Lead - Develop relationships and provide support with key individuals across the University health systems and Pitt IT - Liaises with the SVC and Health Services Teams, to ensure appropriate support. - Ensure client services and desktop support teams are providing excellent customer service through providing feedback, training, and coaching. -Purchasing duties for the department -Mobile Device management -AV vendor liaison for conference room and auditorium support/trouble shooting

Manual dexterity to manipulate hardware, ability to move equipment, communicate with users, and walk to various campus locations. Must be able to lift and transport computer equipment weighing up to 30 pounds to various campus locations.

The University of Pittsburgh is committed to championing all aspects of diversity, equity, inclusion, and accessibility within our community. This commitment is a fundamental value of the University and is crucial in helping us advance our mission, which includes attracting and retaining diverse workforces. We will continue to create and maintain an environment that allows individuals to discover, belong, contribute, and grow, while honoring the experiences, perspectives, and unique identities of all.

The University of Pittsburgh is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity and diversity. EOE, including disability/vets.