Intake Specialist
University of Missouri-St. Louis
St. Louis, MO
Full-time
Administration / Clerical
Posted on April 20, 2024
Hiring Department
Center for Behavioral Health
Job Description
The Center for Behavioral Health, located at 12837 Flushing Meadows Dr. Ste 220, Town & Country MO 63131, seeks an enthusiastic, client-focused Intake Specialist to serve as one of the initial points of contact our clients have with our Center. Our Intake Specialists ensure our clients are scheduled with clinicians who can aptly address the caregiver's concerns. Requires computer proficiency in Microsoft Office programs, the ability to implement pre-determined processes accurately and consistently with strong attention to detail, and the ability to establish and maintain effective professional relations with clients, co-workers, and other agencies. The successful applicant should be flexible, organized, and comfortable working with the public.
Duties and responsibilities include:
- Performing telephone and walk-in intakes with prospective clients, attending staff meetings, preparing correspondence, providing office support to clinical staff and other assigned projects on behalf of CBH.
- Scheduling appointments for clinicians at multiple potential locations, including the agency's two office locations, and school or other community sites as needed.
- Provides general/routine administrative and office support that includes a broad range of duties. Provides support to the Center's Receptionist to ensure staff is available to clients and other visitors in the waiting room.
- Answers phone, greets clients and other visitors, routes calls and responds to inquiries with appropriate discretion.
- Monitor the office's general email account; Create, maintain, organize, and retrieve electronic and manual departmental and client files.
- Focuses on completing work effectively, efficiently, and in a timely fashion.
- Understands how the assigned and/or routine tasks integrate with others in the team.
- Other administrative and reporting duties as assigned.
Shift
40 hours/week
Minimum Qualifications
High school diploma or equivalent and at least 1 year of experience from which comparable knowledge, skills and abilities can be acquired is necessary. Eligibility for certification as required by regulatory agencies is necessary.
Preferred Qualifications
Application materials include a cover letter and resume. Finalists will be asked to provide references at a later date.
Applicants must combine all application materials into one PDF or Microsoft Word document and upload as a resume attachment to the UMSL Job site: http://umsl.jobs.
Limit document name to 50 characters. Maximum size limit is 11MB. Do not include special characters (e.g., /, &, %, etc.). For questions about the application process, please email employment@umsl.edu. If you are experiencing technical problems, please email umpshrsupport@umsystem.edu.
Anticipated Hiring Range
Pay commensurate with education and experience.
Hiring Range: $15.50 Hourly
Grade: GGS-005
University Title: CLINICAL TECHNICIAN I
Benefit Eligibility
The University of Missouri - St. Louis offers benefit-eligible employees a wide variety of benefits including: health, dental and vision coverage effective on the first day of employment, retirement, paid time off, tuition assistance for employees and their dependents and employee and dependent life insurance. For more information about our benefits, please visit:
https://www.umsystem.edu/totalrewards/benefits
Values Commitment
We value the uniqueness of every individual and strive to ensure each person's success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate. In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research and engagement.
Equal Employment Opportunity
The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visithttps://www.umsystem.edu/ums/hr/eeoor call the Director of Employee and Labor Relations at 573-882-7976.
To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.
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