SAFETY COMMUNICATIONS OPERATOR
University of Missouri - Columbia (MU)
Columbia, MO
Full-time
Call Center / Customer Service
Posted on April 1, 2024
Hiring Department
MUPD Police
Job Description
Answer multi-line and emergency phones.
Act as an after-hours emergency switchboard.
Gather information for emergency and non-emergency complaints and prioritize all calls according to importance.
Relay information as appropriate.
Greet walk-in customers; serve as receptionist.
Using computer, maintain duty log of all police officers, security officers and campus safety officers.
Using specialized software (computer aided dispatch and MULES), enter and retrieve criminal action information.
Maintain call lists for routing of calls. Maintain daily logs.
Generate daily incident report forms and Clery reports.
Prepare and distribute records/reports as designated to campus, courts and others as specified.
Provide reports to the public and collect appropriate fees for reports and fingerprints.
Prepare administrative reports and records.
Handle multi-channel police radio console to route appropriate personnel to designated areas in response to calls for assistance, crimes, buildings, alarms, and traffic stops among other things.
Monitor alarm systems for University buildings and security cameras.
Make callouts and fill out work orders.
Enter police reports (incidents, accidents, bookings, dispositions, follow-ups, etc).
Proofread reports.
File and store reports and records.
May conduct field training for new communications operators.
Other duties as assigned.
Shift
Sunday-Saturday; shift times will vary.
Minimum Qualifications
A high school diploma and 2 years of experience from which comparable knowledge, skills and abilities can be acquired is necessary.
Preferred Qualifications
MULES Certifiacation & APCO Communications Training.
Anticipated Hiring Range
Salary Range: $17.50-$22.73 per hour
Grade: GGS-006
University Title: Safety Communications Operator
Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.
Other Information
Expected Duration of the Selection Process:
Position will be posted at a minimum through June 1, 2024 at which time qualified applicants may be contacted for interviews. Position will remain posted until open positions are filled. Additional positions may be posted to this vacancy if additional positions become available.
Agencies Policy on Reapplication:
The Police Department allows applicants not selected to reapply. This includes all applicants who successfully completed the selection process but were not offered employment. All applicants must reapply to be considered in future positions.
Applicants who fail portions of the selection process will be evaluated on a case-by-case basis. The applicant will be notified in writing of their elimination/non-selection in the process and a determination on reapplication and/or testing.
All Elements of the Selection Process:
Initial screening and referral of applicants by Human Resource Services.
Departmental screening of applications.
Selection Board Interview.
Background Investigation – All backgrounds will include at a minimum: verification of qualifying credentials, a review of any criminal record, and verification of at least three personal references.
Computer Voice Stress Analysis/CVSA (If deemed necessary by the Director of Police.)
Interview with the Director of Police.
Application Notice:
You can contact Christina Antimi at 573-882-5614 for more information on the selection process and your current status.
Benefit Eligibility
This position is eligible for University benefits. The University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, and educational fee discounts. For additional information on University benefits, please visit the Faculty & Staff Benefits website athttp://www.umsystem.edu/totalrewards/benefits
Values Commitment
We value the uniqueness of every individual and strive to ensure each person's success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate.
In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research and engagement.
Equal Employment Opportunity
Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America. For more information, call the Director of Employee and Labor Relations at 573-882-7976.
To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.
Know Your Rights
To read more about Equal Employment Opportunity (EEO) please use the following links:
- Know Your Rights English Version
- Know Your Rights Spanish Version
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