IS Technical Support Specialist III
University of Kentucky
Lexington, KY
Full-time
Information Services / Technology (IT)
Posted on May 15, 2024
Posting Details
Posting Details
Job Title
IS Technical Support Specialist III
Requisition Number
RE45405
Working Title
ITS Project Manager
Department Name
3L600:ITS Networking & Infrastructure
Work Location
Lexington, KY
Grade Level
44
Salary Range
$43,361-69,383/year
Type of Position
Staff
Position Time Status
Full-Time
Required Education
BS
Click here for more information about equivalencies:
https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience
2 yrs
Required License/Registration/Certification
None
Physical Requirements
The physical requirements of this position include: occasionally lifting, pushing, and/or pulling objects up to 30lbs; occasionally standing or walking with objects up to 20lbs; Must be able to climb and descend ladders, Must be able to work in confined spaces, must be able to distinguish wiring colors, regularly sitting at a computer workstation for extended periods of time with regular repetitive motions (such as typing); utilizing mouse, keyboard, and phone for portions of the day. Ability to travel to various locations on and off-campus for meetings, as well as occasional out of town trips to remote areas of Kentucky.
Shift
Primarily days (i.e. Monday – Friday, 8a-5p) Please be aware that as an exempt position, job duties may occasionally require additional time in the evenings, nights, holidays and/or weekends to accomplish work goals in excess of 40 hours per week.
Job Summary
This individual will manage small to medium based full-scale projects using appropriate tools keeping projects on time and within budget. Facilitate definition of project scope, goals and deliverables. Track project tasks, timelines and resource requirements. Implement and manage project changes to achieve project outputs. Communicate and collaborate both internally and externally on project status and metrics. Develop and deliver progress reports. Track project milestones, staff time, deliverables, problems and solutions. Share information effectively and in a timely manner to support the work of project team members. Create recommendation reports as part of project after action views identifying successful/unsuccessful project elements. This individual will manage project resource allocation: assemble and coordinate project teams, constantly monitor and report on progress of the project teams, track project time and budget using appropriate tools, build, develop and grow team relationships vital to the success of the projects.
Skills / Knowledge / Abilities
MS Windows, Microsoft Office Suite (Word, Excel, Outlook), Knowledge of Pinnacle and/or ServiceNow is a plus, Knowledge of Low-Voltage Network Cabling and Fiber Optic Cabling in an enterprise infrastructure is a plus. Knowledge of CISCO switches and wireless equipment is a plus
Does this position have supervisory responsibilities?
No
Preferred Education/Experience
Bachelor's degree preferred.
Deadline to Apply
05/21/2024
University Community of Inclusion
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
Required Documents
Posting Details
Job Title
IS Technical Support Specialist III
Requisition Number
RE45405
Working Title
ITS Project Manager
Department Name
3L600:ITS Networking & Infrastructure
Work Location
Lexington, KY
Grade Level
44
Salary Range
$43,361-69,383/year
Type of Position
Staff
Position Time Status
Full-Time
Required Education
BS
Click here for more information about equivalencies:
https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience
2 yrs
Required License/Registration/Certification
None
Physical Requirements
The physical requirements of this position include: occasionally lifting, pushing, and/or pulling objects up to 30lbs; occasionally standing or walking with objects up to 20lbs; Must be able to climb and descend ladders, Must be able to work in confined spaces, must be able to distinguish wiring colors, regularly sitting at a computer workstation for extended periods of time with regular repetitive motions (such as typing); utilizing mouse, keyboard, and phone for portions of the day. Ability to travel to various locations on and off-campus for meetings, as well as occasional out of town trips to remote areas of Kentucky.
Shift
Primarily days (i.e. Monday – Friday, 8a-5p) Please be aware that as an exempt position, job duties may occasionally require additional time in the evenings, nights, holidays and/or weekends to accomplish work goals in excess of 40 hours per week.
Job Summary
This individual will manage small to medium based full-scale projects using appropriate tools keeping projects on time and within budget. Facilitate definition of project scope, goals and deliverables. Track project tasks, timelines and resource requirements. Implement and manage project changes to achieve project outputs. Communicate and collaborate both internally and externally on project status and metrics. Develop and deliver progress reports. Track project milestones, staff time, deliverables, problems and solutions. Share information effectively and in a timely manner to support the work of project team members. Create recommendation reports as part of project after action views identifying successful/unsuccessful project elements. This individual will manage project resource allocation: assemble and coordinate project teams, constantly monitor and report on progress of the project teams, track project time and budget using appropriate tools, build, develop and grow team relationships vital to the success of the projects.
Skills / Knowledge / Abilities
MS Windows, Microsoft Office Suite (Word, Excel, Outlook), Knowledge of Pinnacle and/or ServiceNow is a plus, Knowledge of Low-Voltage Network Cabling and Fiber Optic Cabling in an enterprise infrastructure is a plus. Knowledge of CISCO switches and wireless equipment is a plus
Does this position have supervisory responsibilities?
No
Preferred Education/Experience
Bachelor's degree preferred.
Deadline to Apply
05/21/2024
University Community of Inclusion
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- * How many years of work-related customer service experience do you have?
- None
- More than 0, up through 1 year
- More than 1 year, up through 3 years
- More than 3 years, up through 5 years
- More than 5 years, up through 8 years
- More than 8 years, up through 10 years
- More than 10 years
- * How many years of technical project management experience do you have?
- None
- More than 0, through 1 year
- More than 1 year, through 3 years
- More than 3 years, through 5 years
- More than 5 years
- * Please describe a work-related project you have managed and your involvement to coordinate/integrate resources and communicate to stake holders.
(Open Ended Question) - * Please describe any work-related experience you have with Pinnacle, ServiceNow and/or Excel.
(Open Ended Question) - * Please describe any work-related experience you have with Low-Voltage Network Cabling and Fiber Optic Cabling in a network enterprise infrastructure.
(Open Ended Question) - * Where did you first see this position advertised other than on UK's online employment system?
- HigherEdJobs.com
- Diverseeducation.com (Diverse Issues in Higher Education)
- HERCjobs.org (Higher Education Recruitment Consortium)
- InsightIntoDiversity.com
- Latinosinhighered.com
- Indeed.com
- A Colleague, Friend and/or Family Member
- UK Job Fair
- None of the Above
Required Documents
- Resume
- Cover Letter
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