Online Enrollment Services Advisor, Hybrid, UC Online Job Details | University of Cincinnati
University of Cincinnati
Cincinnati, OH
Full-time
Education
Posted on May 22, 2024
Current UC employees must apply internally via SuccessFactors - http://bit.ly/UCEMPL
You are invited to submit an application to be considered for a position with more than one opening. The number of positions varies depending on the needs of the department.
Founded in 1819, the University of Cincinnati ranks among the nation's best urban public research universities. Home to more than 50,000 students, 11,000 faculty and staff and 340,000 alumni, UC combines a Top 35 public research university with a physical setting The New York Times calls “the most ambitious campus design program in the country.”
With the launch of Next Lives Here, the Cincinnati Innovation District, a $100 million JobsOhio investment, nine straight years of record enrollment, worldwide leadership in cooperative education, a dynamic academic health center and entry into the Big 12 Conference, UC's momentum has never been stronger. UC's annual budget tops $1.65 billion and its endowment totals $1.8 billion. The University's overall regional economic impact exceeds $10.6 billion, paving the way for the future of Cincinnati.
About UC Online
UC Online, a division of the University of Cincinnati, is committed to delivering a top-notch educational journey customized for students who value the flexibility of online learning while maintaining the high standards associated with the University of Cincinnati. Our dedication to excellence in online education drives innovation at every phase of a student's academic path, from initial inquiry to graduation.
At the core of our mission is prioritizing students, utilizing data-driven approaches to navigate them through their online learning journey. This involves helping them discover appropriate programs, actively participating in coursework, and ultimately accomplishing their academic goals. At UC Online, we empower students to achieve their aspirations for a better future by offering practical learning opportunities within an institution celebrated for its research, innovation, and history of significant accomplishments.
This position offers a hybrid work schedule for individuals residing in OH/IN/KY. Candidates must be based in the Cincinnati Tri-State area and have reasonable proximity to the UC Main Campus to meet on-campus obligations as necessary. Remote work arrangements are subject to university policies and may be subject to change.
Job Overview
Engage with prospective students interested in online courses, certificates, and degreed programs from the point of inquiry through the new student life cycle.
Essential Functions
One (1) year of experience in an outbound sales or recruiting office.
Physical Requirements/Work Environment
UC offers a wide array of complementary and affordable benefit options, to meet the financial, educational, health, and wellness needs of you and your family. Eligibility varies by position and FTE.
To learn more about why UC is a great place to work, please visit our careers page at https://www.uc.edu/careers.html.
For questions about the UC recruiting process or to request accommodations with the application, please contact Human Resources at jobs@uc.edu.
The University of Cincinnati is an Equal Opportunity Employer.
REQ:96178
SF:OMJ SF:RM SF:HEJ, SF:INS SF:HERC SF:DIV SF:LJN SF:IHE
You are invited to submit an application to be considered for a position with more than one opening. The number of positions varies depending on the needs of the department.
Founded in 1819, the University of Cincinnati ranks among the nation's best urban public research universities. Home to more than 50,000 students, 11,000 faculty and staff and 340,000 alumni, UC combines a Top 35 public research university with a physical setting The New York Times calls “the most ambitious campus design program in the country.”
With the launch of Next Lives Here, the Cincinnati Innovation District, a $100 million JobsOhio investment, nine straight years of record enrollment, worldwide leadership in cooperative education, a dynamic academic health center and entry into the Big 12 Conference, UC's momentum has never been stronger. UC's annual budget tops $1.65 billion and its endowment totals $1.8 billion. The University's overall regional economic impact exceeds $10.6 billion, paving the way for the future of Cincinnati.
About UC Online
UC Online, a division of the University of Cincinnati, is committed to delivering a top-notch educational journey customized for students who value the flexibility of online learning while maintaining the high standards associated with the University of Cincinnati. Our dedication to excellence in online education drives innovation at every phase of a student's academic path, from initial inquiry to graduation.
At the core of our mission is prioritizing students, utilizing data-driven approaches to navigate them through their online learning journey. This involves helping them discover appropriate programs, actively participating in coursework, and ultimately accomplishing their academic goals. At UC Online, we empower students to achieve their aspirations for a better future by offering practical learning opportunities within an institution celebrated for its research, innovation, and history of significant accomplishments.
This position offers a hybrid work schedule for individuals residing in OH/IN/KY. Candidates must be based in the Cincinnati Tri-State area and have reasonable proximity to the UC Main Campus to meet on-campus obligations as necessary. Remote work arrangements are subject to university policies and may be subject to change.
Job Overview
Engage with prospective students interested in online courses, certificates, and degreed programs from the point of inquiry through the new student life cycle.
Essential Functions
- Use a consultative advising approach to build friendly, professional relationships with prospective students from inquiry through 1st term registration.
- Assist in the execution of university and college admission organizational processes/procedures.
- Conduct telephone appointments to provide information on the institution, college, and program admissions processes and requirements.
- Conduct interviews to qualify candidates, explain academic programs, and assess prospective students' fit with program of interest.
- Implement a communication plan and lead management strategy designed to encourage, support, and guide prospective students through the application and registration process for the desired program or certificate.
- Track interactions and progression of all leads using CRM.
- Monitor the application process from initial application submission through the first term of enrollment.
- Provide excellent customer service to prospective students through application, enrollment, and initial term start.
- Achieve daily key performance indicators related to speed to lead, call management, and applications vetted.
- Share programmatic recruitment data and trends as an active strategic member of Cross-Functional teams.
- Assist in the determination of internal rules, policies, procedures, controls, and manage processes to advance service levels.
- Maintain collaborative relationships with departments/units regarding recruitment efforts that enrich the student experience.
- Represent recruitment division at state and national professional meetings, college fairs, etc. to generate referrals as needed.
- Perform related duties based on departmental need. This job description can be changed at any time.
- Bachelor's Degree
- Five (5) years of relevant work experience and/or other specialized training can be used in lieu of education requirement.
One (1) year of experience in an outbound sales or recruiting office.
Physical Requirements/Work Environment
- Office environment/no specific unusual physical or environmental demands.
UC offers a wide array of complementary and affordable benefit options, to meet the financial, educational, health, and wellness needs of you and your family. Eligibility varies by position and FTE.
- Competitive salary range dependent on the candidate's experience.
- Comprehensive insurance plans including medical, dental, vision, and prescription coverage.
- Flexible spending accounts and an award-winning employee wellness program, plus an employee assistance program.
- Financial security via our life and long-term disability insurance, accident and illness insurance, and retirement savings plans.
- Generous paid time off work options including vacation, sick leave, annual holidays, and winter season days in addition to paid parental leave.
- Tuition remission is available for employees and their eligible dependents.
- Enjoy discounts for on and off-campus activities and services.
To learn more about why UC is a great place to work, please visit our careers page at https://www.uc.edu/careers.html.
For questions about the UC recruiting process or to request accommodations with the application, please contact Human Resources at jobs@uc.edu.
The University of Cincinnati is an Equal Opportunity Employer.
REQ:96178
SF:OMJ SF:RM SF:HEJ, SF:INS SF:HERC SF:DIV SF:LJN SF:IHE
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