Electronic Resource Specialist

Princeton University Library (PUL) seeks a highly skilled, dedicated, knowledgeable specialist to support electronic resources management, discovery, and access. Reporting directly to the Assistant Director, Electronic Resources Management & Strategies, the Electronic Resources Specialist (ERS) is responsible for management, organizational and administrative tasks, information gathering, patron support, and troubleshooting access issues related to Princeton University Library’s e-resources collections and the e-resources lifecycle (from discovery, through trials and testing, selection, licensing, acquisition, access facilitation, authentication and remote-access verification, technical setup, evaluation, monitoring, troubleshooting, and renewing).

This position works closely with subject librarians, maintains vendor relationships, contacts vendors regarding new e-resources and pricing, maintains e-resources information, configures technical setups, tests access and functionality, and provides assessment and evaluative reports based on usage data, relevant costs, patron feedback, and publishing criteria.

Princeton University Library is one of the world's leading research libraries, supporting a diverse community of 5,200 undergraduates, 2,700 graduate students, 1,200 faculty members, and many visiting scholars. Its holdings include more than 7 million printed volumes, 85 thousand manuscripts, 2 million non-print items, and extensive collections of digital text, data, and images. The Library employs a dedicated and knowledgeable staff of more than 300 staff working in a large central library, 9 specialized branches, and 3 storage facilities.

The Electronic Resource Specialist supports faculty, students, staff, and affiliated researchers working on-campus and remotely regarding access issues by monitoring and responding to inquiries submitted to the eSupport Springshare queue during and after business hours (including evenings and weekends), troubleshoots access issues, contacts vendor support services, and responds quickly and professionally to patrons and Library staff experiencing access issues.

This position collaborates with staff in Acquisitions, Finance, CAMS (Cataloging and Metadata Services), Content Access, and Library IT related to new and renewing e-resources, access, and discovery. Facilitates collaboration regarding e-resources with relevant staff at partner institutions and represents Princeton University in regional and national organizations. Assists the Assistant Director in coordinating meetings of the Electronic Resources Operations Group (EROG). Engages with the PUL Scholarly Communications Office, the Princeton University Office of Information Technology, and the Access Security Team.

Requirements:

• Bachelor’s degree or equivalent.
• Minimum 3 years of increasingly responsible professional or administrative experience working in an academic or research institution or equivalent.
• Experience working with e-resources and familiarity with the e-resources lifecycle.
• The ability to develop creative solutions, meet deadlines, and a demonstrated record of success in an academic library or related profession. Program coordination experience.
• Excellent communication and interpersonal skills, responsiveness to patron needs for discovery and access.
• Ability to work collaboratively with a diverse group of colleagues and scholars with patience and professionalism.
• Strong analytical, organizational, report writing, and time management skills.
• The ability to summarize and communicate complex issues and workflows.
• Exceptional problem-solving skills. Emphasis on user-centered approach.
• Ability to work effectively in a service-oriented, rapidly changing environment.

Preferred Qualifications:

• ILS (Alma) experience.
• Experience with OpenAthens, EZProxy, VPN interfaces. Familiarity with Electronic Resources Management Systems (ERMS).
• Successful experience working with vendors and publishers.
• Data manipulation and assessment experience.

Princeton University is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. KNOW YOUR RIGHTS

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