Veterinary Medical Scheduler

Veterinary Medical Scheduler

$16.00-$16.50 per hour

The Veterinary Medical Scheduler position is the opportunity to be the face of the clinic. As the Scheduler, you are typically the first and last person that a client will have contact with at the clinic. Also, you are typically the first contact for new clients, whether through a phone call or in person. With this it is critical that any patient and client have an exceptional experience when in contact with our staff and at our facility. The job of a scheduler is less checklist-driven and more customer service-driven.

Examples of Exceptional Customer Service and duties include, but are not limited to:

• Greeting every client in the lobby (with a smile) when they first walk in.
• Answering phones by the second or third ring.
• Making the vet visit as stress-free as possible.
• Getting cats in an exam room as quickly as possible.
• Getting dogs out of the lobby for clients to fill out paperwork in an exam room.
• Make sure the exam rooms and lobby are clean from hair, dust, bodily fluids, and otherwise presentable for all clients with our state-of-the-art medical facility.
• Remember how long patients have waited in a room and checking in on them throughout their stay at the clinic.
• Selling and promoting products and services on our shelves or in the clinic.
• Make sure the parking area is clean and looks good.
• Offering water or other beverages to those waiting, including the pets.
• Be empathetic to the clients. Always think of being in the owner's shoes.
• Being knowledgeable and efficient with our member programs, appointment scheduling, record keeping, and receipt-making processes.
• Attaching results to Vet Managed software and contacting clients with results
• Accurately record patient information, prevent double-bookings, and route patient calls to the correct department or individual.

Working locations are both in Meridian and Boise. These are on sight positions. Competitive pay and benefits (full time) offered. Feel free to email with questions as well. A positive team environment improves the life of all pets we see so their people can be happy and healthy too.