Help Desk Technical Support Specialist

Monmouth University West Long Branch, NJ Full-time Information Services / Technology (IT)

Posted on April 6, 2024

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Monmouth University

Help Desk Technical Support Specialist

Department: Information Support

Position Summary:
Monmouth University is seeking applications for two Help Desk Technical Support Specialists in the Information Support department.

The candidates would be expected to: Deliver thorough front-line technical support encompassing software, hardware, and various computer systems. Employ diagnostic and remote access tools to troubleshoot issues, promptly escalating complex problems to management. Effectively gather and communicate pertinent information to the relevant teams for efficient resolution when required

This is an in-person, on-campus, non-remote position.

A full list of job duties is available at http://jobs.monmouth.edu.

Required Degree, License or Certifications:

Required Skills or Software:
Intermediate knowledge of MS Word 2016, Intermediate knowledge of MS Excel 2016, Must be able to utilize a variety of computer software programs in order to successfully complete assigned tasks, Must be able to treat confidential and sensitive information appropriately

Required Years of Experience: 4

Other Requirements:

Customer Engagement Expertise (Minimum four years): Proven excellence in delivering customer service within a fast-paced environment. Demonstrated ability to address diverse customer needs and provide effective support.
Technical Background (Minimum one year): Completion of one year of technical school or equivalent practical experience across various systems, including Windows 10/11, macOS, and Microsoft 365 Apps. A robust foundation in technology is essential for success in this role.
Exceptional Interpersonal Skills: The ideal candidate should exhibit a friendly and approachable demeanor in face-to-face, phone, and email interactions. Excellent communication skills are a prerequisite.
Adaptability and Flexibility: Ability to adapt to evolving technology and learning environments. Stay abreast of the latest updates and trends in IT to contribute to a cutting-edge academic support environment.
Professionalism and Service Excellence: Maintain a high level of professionalism while delivering top-notch service to customers. Uphold quality standards in all interactions to ensure a positive customer experience.
Problem-Solving Skills: Demonstrate strong analytical and problem-solving abilities, particularly in efficiently diagnosing and resolving technical issues.
Effective Communication: Excellent written and verbal communication skills to interact with diverse University constituents. The ability to convey technical information in a clear and understandable manner is essential.
Collaborative Team Player: Work collaboratively with multiple departments and IT teams to ensure the seamless integration of technology into the academic setting. Contribute to a positive and cooperative work environment.

Preferred Qualifications:
A+ Certification: Possess A+ certification, demonstrating proficiency in IT fundamentals, hardware, and software. This certification signifies a strong foundation in IT support. Academic Work Experience: Proven work experience in an academic setting, showcasing the ability to provide technical support in an educational environment. Experience in addressing the unique challenges of academic technology needs is a plus. Advanced Office Suite Proficiency: In-depth knowledge of Microsoft Office Suites, with the ability to troubleshoot, optimize, and provide support for users.

Log in to http://jobs.monmouth.edu to apply and see the job duties for this position no later than the deadline date.

Posting Date: 11/29/2023
Closing Date:

Located along New Jerseys northern coastline, Monmouth University is a top-tier, private comprehensive institution that is home to innovative academic programs, expert faculty, and nationally ranked Division I athletics. The University enrolls approximately 5,000 students in 62 undergraduate and graduate degree programs, including four doctoral programs.

Small classes geared toward individual attention and immersive learning experiences that extend beyond the classroom, define the student experience at Monmouth. The University's dynamic learning environment empowers students to become active participants in their education while fully preparing them for life after graduation. Monmouth's faculty, experts in their respective disciplines and industries, foster student growth by collaborating with undergraduates and graduates in their research and scholarship.

Approximately one hour from New York City and Philadelphia, Monmouth University sits at the heart of a vibrant culture rich in history, the arts, technology, and entrepreneurship. The University's 170-acre coastal campus has been named one of the most beautiful in the world, and blends the classic elegance of National Historic Landmarks with state-of-the-art facilities.

A multitude of experiences is available just outside the campus gates. Access Asbury Parks legendary music scene and diverse cultural opportunities supported by an active LGBTQ+ community. Enjoy Red Bank's lively theater and dining hub and Long Branch's redeveloped waterfront with recreational and upscale shopping offerings.

Founded in 1933 as Monmouth Junior College, the institution became Monmouth College in 1956 and received its university charter in 1995. Today, Monmouth University is listed in U.S. News & World Report's "Best Colleges" in the Regional Universities North category, is listed in The Princeton Review's "The Best 389 Colleges: 2024 Edition", Money magazine's "Best Colleges in America 2023," Forbes' "America's Top Colleges 2023", and is recognized in Washington Monthly's annual college guide and rankings.

Monmouth University is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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