Assistant Director of Student Experience

Assistant Director of Student Experience - Gies College of Business

Job Summary

Provide day-to-day student support for multiple online degree, non-degree, and graduate certificate programs. Ensure operational success of administrative processes such as transition to current learner, student career resources, communications, program growth and engagement, and other administrative functions. Lead communication outreach and transition initiatives that support learner retention.

Duties & Responsibilities

Student Outreach, Communication, and Advising

• Work closely with Associate Director to manage program initiatives by managing needs, planning, and priorities
• Oversee two to three specialists who provide direct support to learners as it relates to communicating, outreach, transition, and co-curricular support
• Track and monitor services provided to ensure delivery of high-quality experience for students
• Develop cohesive communication strategy to provide outreach and support to all learners in online graduate programs that encompasses email, texting, and social media messaging
• Manage all student services program level communications by crafting and timing program-level messages sent out via the CRM system
• Advise and assist students with academic, probationary, and financial concerns on possible courses of action and direct students to appropriate campus resources when applicable.
• Collaborate with Operations & Engagement teams to ensure all learner events are communicated and maintained on the Online Event Calendar
• Support Associate Director in creating and managing initiatives that support success of degree and non-degree learners
• Track data of career resource platforms and create strategy to increase learner usage on platforms; work with external vendor and college partners to ensure updates are made regularly on the platform
• Identify opportunities for virtual engagement opportunities across current students, alumni, and career networking experiences

Student Transition and Onboarding

• Create and deliver New Student Webinars and other onboarding initiatives that support the transition of new learners into online programs
• Serve as associate instructor MBA 597: Program Foundations for iDegree learners to support the transition and retention of degree learners; manage regular updates, coordinate curriculum changes, and provide classroom support for all classroom matters
• Develop and lead new initiatives that support the onboarding and transition of online learners, including expanding Program Foundations to additional online programs as necessary.
• Collaborate with Admissions & Recruitment team to ensure communications and support is streamlined from a learner experience as they transition from admitted to current learner

Minimum Qualifications

Specialty Factors

Bachelor’s degree.

A total of three (3) years (36 months) in work experience in higher education and student services.

Experience working in diverse populations.

Preferred Qualifications

Master’s degree

Knowledge, Skills and Abilities

Demonstratable ability to handle multiple projects and priorities effectively
Excellent communication and writing skills
Must demonstrate a service-oriented attitude working with faculty and students
Working knowledge of computer related databases and office related software
Working knowledge of the University of Illinois

Appointment Information

This is a 100% full-time Civil Service 5002 - Program Coordinator position, appointed on a 12-month basis. The expected start date is as soon as possible after 4/30/2024. Salary is competitive and commensurate with qualifications and experience, while also considering internal equity. The salary range for this position starts at $55,000.

For more information on Civil Service classifications, please visit the SUCSS web site at https://www.sucss.illinois.gov/pages/classspec/default.aspx.

The work location for this position may be flexible. Highly qualified candidates may be eligible to work full-time remotely within the state of Illinois. on-premise at our offices in Champaign, Illinois, or a combination.

For additional information about working at Gies College of Business, please visit: https://inside.giesbusiness.illinois.edu/work-at-gies.

Application Procedures & Deadline Information

Applications must be received by 6:00 pm (Central Time) on April 30, 2024. Apply for this position using the Apply Now button at the top or bottom of this posting. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through https://jobs.illinois.edu will not be considered. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact lsrice@illinois.edu. For questions regarding the application process, please contact 217-333-2137.

For full consideration, please submit a cover letter and resume with your application.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Requests may be submitted through the reasonable accommodations portal, or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing accessibility@illinois.edu.

Requisition ID: 1023583
Job Category: Administrative
Apply at: https://jobs.illinois.edu