Customer Service Specialist

Gannett   McLean, VA   Full-time     Call Center / Customer Service
Posted on April 13, 2024
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Req #20746

Thursday, April 11, 2024
Gannett Co., Inc. (NYSE: GCI) is a subscription-led and digitally-focused media and marketing solutions company committed to empowering communities to thrive. With an unmatched reach at the national and local level, Gannett touches the lives of millions with our Pulitzer Prize-winning content, consumer experiences and benefits, and advertiser products and services.
Our current portfolio of media assets includes The USA TODAY NETWORK, which includes USA TODAY, and local media organizations in 43 states in the United States, and Newsquest, a wholly-owned subsidiary operating in the United Kingdom. We also own digital marketing services companies under the brand LocaliQ, which provide a cloud-based platform of products to enable small and medium-sized businesses to accomplish their marketing goals. In addition, our portfolio includes one of the largest media-owned events businesses in the U.S., USA TODAY NETWORK Ventures.
 
Gannett open roles are featured on various external job boards. When applying to a position at Gannett, you should be completing an application on Gannett Careers via Dayforce. Job postings directing you to complete an application on other external sites may not be valid. 
 
To connect with us, visit www.gannett.com

Customer Service - Retention Specialist - $600 Signing Bonus

 

Are you eager to kick-start your career in a dynamic and supportive work environment? At Gannett's Consumer Solutions Center (CSC) in sunny Phoenix, Arizona, we have an exciting opportunity for early-career individuals like you to become a key player in our Customer Retention Specialist role.

 

Join our team and reclaim your weekends! Enjoy a fulfilling career in customer service retention while having your weekends all to yourself. Say goodbye to working Saturdays and Sundays – it's time to achieve that perfect work-life balance you've been dreaming of!

 

Why Choose Gannett CSC for Your Career Journey?

 

At Gannett, we don't just offer jobs; we offer a platform for your professional growth. Here's why you should consider joining us:

 

As a Customer Retention Specialist, you'll be the voice of Gannett, dedicated to retaining our valued clients. Your responsibilities will include:

 

  • Taking ownership of customer concerns and ensuring resolutions.
  • Investigating and resolving customer issues promptly and efficiently.
  • Making independent decisions following established guidelines.
  • Maintaining a customer-centric approach, in line with CSC's Best Practices/QA guidelines.
  • Exceeding productivity standards and providing one-call resolutions.
  • Handling escalated customer situations with finesse and achieving issue closure.
  • Completing all required documentation for customer interactions.

 

 

To thrive in this role, you should possess:

 

  • A High School diploma or GED equivalent.
  • A passion for customer service, customer retention, and problem-solving.
  • Experience working in retail or sales is preferred.
  • Demonstrated negotiation skills and the ability to diffuse challenging situations.
  • Strong time management skills to excel in a fast-paced environment.
  • High Accuracy rate in your work including communications, documentation, etc.
  • Self-motivated, creative, flexible, willing to take initiative, be accountable, and able to effectively handle multiple tasks simultaneously.
  • Demonstrate a high level of accuracy and attention to detail.
  • Must be able to accurately complete basic math calculations.
  • Employment is contingent on passing a pre-employment, post-offer background check

 

#LI-JM1
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#SalesGNT
#LocalIQ

 

Gannett Co., Inc. is a proud equal opportunity employer committed to building and maintaining a diverse workforce. As such, we will consider all qualified applicants for employment and do not discriminate in connection with employment decisions on the basis of an applicant or employee’s race, color, national origin, ethnicity, ancestry, citizenship status, sex, gender, gender identity, gender expression, religion, age, marital status, personal appearance (including height and weight), sexual orientation, family responsibilities, physical or mental disability, medical condition, pregnancy status (including childbirth, breastfeeding or related medical conditions), education, genetic characteristics or information, political affiliation, military or veteran status or other classifications protected by applicable federal, state and local laws in the jurisdictions where Gannett employs employees. In addition, Gannett Co., Inc. will provide applicants who require a reasonable accommodation, as a result of an applicant’s disability or religion, to complete this employment application and/or any other process in connection with an individuals’ application for employment with Gannett Co., Inc. Applicants who require such accommodation should contact Gannett Co., Inc.’s Recruitment Department at Recruit@gannett.com.

Other details

  • Job Family ZZCustomer/Consumer Service
  • Job Function Marketing
  • Pay Type Hourly
  • Hiring Rate $16.37
  • Required Education Equivalent Experience

Gannett

McLean , VA
https://www.gannett.com/