Customer Service Specialist
Customer Service Specialist
Gabriella White is expanding our upholstery operation in Claremont, NC and has an immediate opening for a Customer Service Specialist.
The Customer Service Specialist is responsible for ensuring a high level of customer satisfaction by supporting and assisting sales representatives and customer accounts. Provides exceptional service to customers and sales representatives through accurate and efficient response times and order processing. Uses creative problem solving and critical thinking to ensure customer expectations are met or exceeded. Stays up to date on current processes and product lines.
Requirements: High school diploma or equivalent required; some college preferred. Minimum of 3 years in a customer service department required; furniture or apparel industry or other phone-based customer service preferred. Experience using Microsoft Office products, including but not limited to; Microsoft Word, Excel, and Outlook. Experience with ERP software as it relates to Customer Service Department. Experience with general office equipment including multi-line telephone, fax, desktop computer, copier, and printer. Excellent written, verbal, and interpersonal communication skills required. Highly organized, detail and goal-oriented, with ability to work under deadlines. Excellent critical thinking, data analysis and problem-solving skills. Active listening and problem-solving abilities are a must. Ability to work independently and as part of a team. Punctuality and professionalism are required.
Benefits Offered: Medical - Dental - Vision - LTD - 401K – Paid Holidays - Paid Time Off - Voluntary Life, Illness, Accident and STD
Gabriella White, LLC, parent company to Summer Classics, Gabby and Stanford, leaders in the outdoor and indoor furniture industry is a family-owned company and premier innovator, manufacturer and retailer of fine indoor and outdoor furniture since 1978. Our products are beautiful, functional, long lasting, comfortable, high quality, and unique.
Our Company Culture is based on our Core Values: Dedicated – Enthusiastic – Synergy – Integrity – Goal-oriented – Nimble. Our Company Purpose is to be relentless about making Life's Best Moments…Furnished. ™
Gabriella White is an Equal Employment Opportunity (EEO) employer.