Director of Academic Operations and Support
Director of Academic Operations and Support
Graduate School Deans Office, Rose Hill
Fordham University
Fordham University has an excellent reputation as a dynamic institution located in New York City. Founded in 1841, Fordham enrolls more than 16,000 undergraduate and graduate students in its 9 Colleges and Schools.
- Fordham University offers a comprehensive and competitive benefits package to its employees, which includes medical, dental, vision, life, and disability insurance.
- We offer tuition remission for employees and their dependents
- A generous employer match towards a 403(b) retirement plan.
- As a tax-exempt organization under section 501(c)(3) of the Internal Revenue Code (IRC), Fordham is considered a qualifying employer for the Public Service Loan Forgiveness (PSLF) program, a federal program designed to forgive student loan debt for employees of certain public and certain nonprofit employers.
- As part of its work-life balance program, the University provides generous PTO including 15 vacation days, 12 sick days, 2 personal days, 6 summer Fridays, and holidays that include paid time off between Christmas and New year.
- University employees have access to the Employee Assistance Program (EAP). EAP provides no-cost, professional, and confidential services, to help employees and family members address a variety of personal, family, life, and work-related issues.
Hybrid Policy:
Please review the Hybrid Policy here.
Position Summary
Reporting to the Dean of the Graduate School of Arts and Sciences (GSAS), the Director of Academic Operations and Support is the key registration, financial aid, and administration specialist in GSAS.
The Director is charged with supporting graduate students from matriculation through graduation, and serves as the primary GSAS staff member responsible for collaborating with University partners such the Office of Academic Records, the Bursar, Health Insurance Compliance, and the GSAS Director of Finance and Administration.
Essential Functions
- Manages daily operations of the GSAS Office of Academic Operations and Support, including the Executive Secretary for Academic Operations and Support.
- Oversees registration for 50+ doctoral, master’s, and advanced certificate programs as well as students visiting through partner programs.
- Advises students and department/program staff and faculty on academic policy and procedural matters, including registration procedures, degree requirements, deadlines, transfer credit evaluation, and the degree clearance process.
- Collaborates with the Associate Dean for Strategic Initiatives and Assistant Dean of Student Professional Development, regularly reviews, maintains, and updates GSAS Academic Policies and Procedures Guidebook.
- Administers the GSAS merit-based financial aid application and posting process, advises students regarding financial accounts and billing, in coordination with the Office of Student Accounts.
- Acts on behalf of the Dean to review, approve, and post grades for key academic markers such as language requirements, comprehensive examinations, and dissertation or thesis proposal acceptance.
- Oversees the GSAS graduation clearance process for master’s, doctoral, and advanced certificate students.
- Collaborates with the Assistant Dean of Student Professional Development, manages student data for university commencement and GSAS diploma ceremonies.
- Works with Enrollment Services and the Academic Calendar Committee to develop and maintain the GSAS Academic Calendar; reviews and updates the University Bulletin and course catalog.
- Serves as an administrator for New York Inter-University Doctoral Consortium (IUDC), New York Theological Consortium, and Alpha Sigma Nu, the Jesuit National Honor Society.
- Processes visiting scholar requests including the Dean’s letter for visa application.
- Represents and serves as GSAS liaison in university-wide committees, such as Billing Committee, Enrollment Services FAME Committee, and Academic Records Committee (ARC).
- Serves as primary liaison between GSAS and University support units, including but not limited to the Office of the Registrar, the Office of the Bursar, Financial Services, Health Insurance Compliance, and International Services.
Essential Functions Note
This list is not intended to be an exhaustive list.
The University may assign additional related duties as necessary.
Management Responsibilities
Supervises the work of other Fordham employees who are individual contributors. Responsible for hiring, training and developing, managing performance and administering corrective action. Has significant input in compensation decisions.
Required Qualifications: Education and Experience
- Master’s degree or equivalent in a relevant field.
- Minimum of 5 years of experience in higher education academic records and financial processes, or relevant experience in a comparable sector.
Required Qualifications: Knowledge and Skills
- Superior customer service orientation required; comfortable in interacting with students, staff, and faculty members in a professional and efficient manner.
- Excellent communication, organizational skills, attention to both detail and larger processes, and problem-solving skills.
- Ability to maintain discretion and confidentiality.
- Commitment to diversity and inclusion.
- Intermediate Excel skills
- Successful candidates should have a knowledge of and commitment to the goals of Jesuit Education.
Preferred Qualifications
- Familiarity with unionized workplaces.
Minimum Starting Salary: $67,000
Maximum Starting Salary: $88,000
Note: Salary is commensurate with qualifications, experience, and skills.
FLSA: Exempt
START DATE: ASAP
APPLY HERE: https://careers.fordham.edu/postings/7173
ABOUT FORDHAM
Founded in 1841, Fordham is the Jesuit University of New York, offering an exceptional education distinguished by the Jesuit tradition to more than 16,000 students in its 9 colleges and schools. It has residential campuses in the Bronx and Manhattan, a campus in West Harrison, N.Y., the Louis Calder Center Biological Field Station in Armonk, N.Y., and the London Centre in the United Kingdom.
Fordham University is committed to excellence through diversity and welcomes candidates of all backgrounds.
Fordham is an Equal Opportunity Employer – Veterans/Disabled and other protected categories
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