Facilities Assistant

CHN Housing Partners Cleveland, OH Full-time Maintenance

Posted on April 13, 2024

CHN HOUSING PARTNERS
Facilities Assistant

We are a growing non-profit organization based in Cleveland, Ohio that offers its employees a comprehensive benefits package, opportunities to grow within the organization, and the ability to improve the communities we serve.

CHN Housing Partners: CHN is a highly seasoned, nonprofit affordable housing developer, housing service provider and residential mortgage lender that works with its partners to solve major housing challenges for low-income people and under-served communities. Through our partnerships we have developed over 7,000 affordable homes, and each year serve over 60,000 families through a wide array of housing services.

We work in Ohio and neighboring states, including Michigan, to preserve and expand affordable housing, and build equitable communities. By investing in affordable housing, we are investing in families, communities, and the economy. We are investing in the power of the permanent address.

CHN offers the following benefits to its employees: Medical (including dental and vision options), Vacation, Personal and Sick Leave; Paid Maternity/Paternity/Adoption Leave; Paid Holidays; Life Insurance; 401K Plan, and Tuition Reimbursement.

Position Summary: The Facilities Assistant performs tasks and functions to support the maintenance, safety, and efficiency of CHN office locations. This position requires a stellar service-first approach, with a strong focus on teamwork, flexibility, and problem solving.

The rate of pay for this position is $18.70 - 19.70 per hour, commensurate with experience.

A comprehensive list of essential duties and responsibilities can be found below.

Essential Duties & Responsibilities:
Regularly monitor staff requests, providing prompt responses to all stakeholders.
Prioritize and coordinate daily requests for service, support, and supplies, sharing regular updates on the status of these requests with the team and colleague(s).
Maintain sufficient inventory of organization's supplies, including office supplies, stationery supplies, janitorial supplies, break room supplies, equipment supplies, office services and facility supplies, etc., at multiple office locations. Responsibilities include ordering, receiving, storage, distribution, and assembly, along with lifting and moving boxes/items up to 50lbs. Transport of supplies between all CHN office locations is required.
Perform facility inspections at multiple office locations, with a focus on maintenance, safety and efficiency.
Coordinate service and maintenance appointments with vendors and contractors (I.e., janitorial, office equipment, building maintenance, etc.), as directed by the Facilities Manager. Assist colleagues with troubleshooting and questions. Provide regular status updates to stakeholders.
Provide escort and direction to vendors and contractors at CHN's office facilities. Travel between all CHN office locations is required.
Coordinate supply and workspace preparations for new hires at all CHN office locations.
Assist with facility projects, such as opening of new offices, facility improvements, and staff moves at all CHN locations.
Maintain organized inventory of keys for multiple office locations.
Coordinate mail services, including daily distribution of incoming mail, postage of outgoing mail items, postage meter use and troubleshooting, shipping services, courier services, and CHN's mail area. Drop off outgoing mail and packages at USPS and other locations as needed.
Operate and troubleshoot standard office equipment, including multifunction copy units, postage meter, etc.
Maintain accurate and organized records and files.
Effectively and courteously communicate Facilities & Operation Services policies, procedures, operational information, and notifications to colleagues.
Assist the Facilities & Operations Services Team with tasks and/or special projects, as assigned by the Facilities Manager.
Education and/or Work Experience Requirements:
EDUCATION
High School Diploma or Equivalent.
Some college preferred.
WORK EXPERIENCE
1-3 years' experience in facilities management and/or maintenance in a professional environment required.
SKILLS
Proficient in Microsoft Office & Adobe programs.
Proficient in web-based tools and applications.
Excellent communication skills both written and verbal.
Attention to details.
Strong organizational and time management skills.
Excellent customer service skills.
CRITICAL COMPETENCIES
Demonstrated customer service and an ability to interact consistently in a positive, professional manner.
Proactive, service-first approach, with the ability to respond patiently and promptly to requests for service, support, and supplies.
Ability to prioritize duties and change direction quickly to accommodate special requests and/or unanticipated issues that arise.
Strive for continuous improvement and solicit feedback to improve service and performance.
OTHER
Must have reliable transportation, a valid driver's license and insurance.
Travel to all CHN Properties, which include PA and MI.
Working Conditions and/or Physical Requirements:
Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
Why Should You Apply?
You want to be part of an organization where the work you do will have a positive and lasting difference in the community.
Great benefits.
Opportunities for on-the-job training and/or professional development.
M/F/V/D/EOE