IT Technician

IT Technician

Thank you for viewing our job posting! We are Bedford-Somerset DBHS, a local county government agency providing services to individuals with developmental disabilities and/or behavioral health concerns. Learn more about us at www.dbhs.co

This opportunity is for an IT Technician to provide support and system enhancement activities for our main offices in Somerset and Bedford plus outlying facilities and remote sites. Requires excellent customer service skills and good working relationship with staff, contracted providers, and the public. This position performs troubleshooting, software installation, workstation set up, software support for users, inventory, and training.

Full-time positions include excellent benefits! Healthcare coverage, pension plan, student loan reimbursement program, flexible spending account, and paid holidays. We encourage work/life balance with alternative work schedule options and wellness time. Family friendly agency with paid time off, paid sick time, employee assistance program, and family medical leave.

Put your skills and training to use to perform IT functions and support to our staff! Apply today to join our IT Team!

Description of Work:

This position provides support and systems enhancement activities for Information Technology (IT) end users for Bedford-Somerset Developmental and Behavioral Health Services (DBHS). Requires and provides excellent customer service, establishing and maintaining a good working relationship with staff, contracted providers, service providers, and the general public. Work is performed independently using initiative and judgment to resolve user technical problems in the use of IT.

Performs all aspects of employee workstations and peripheral support to include installation, maintenance, and upgrades for PC software. Provides support for telecommunication equipment and services, to include VoIP functions, audio and video conference equipment, and web conferencing. Performs software diagnostic procedures including software utility programs to assess and troubleshoot information technology software problems. Assists with software support functions to all field-based personnel. Support includes responsibility for cellular and broadband internet connections, VPN connections, printers/multifunction devices, workstations, laptops, and tablets. Assist with coding and documenting revisions and modification processes to support application software. Assist in developing reporting information and analytics for staff applications. Assists with ensuring and/or providing day-to-day user support for approximately 250 workstations. Supports VPN connectivity for remote users. Assumes primary support for all printers. Assists with IT inventories and tagging all IT equipment with inventory asset tags, scanning and inventorying items. Documents and manages work assignments through the Help Desk Request System. Assists with implementation and provides end user support and training for all upcoming IT initiatives. Conducts formal classroom and informal information technology training as needed. Develops forms, assists and/or provides training on how to develop forms for the Electronic Health Record, HR Software, Fiscal Software and others as needed. Develops training materials, manuals, bulletins, on-line help documents, and other user aids. Maintains a safe work area and promotes an accident-free workplace for others by ensuring equipment and cables do not pose hazards. Perform other related duties as assigned.

Required Experience and Training:

An associate's degree in any information technology field; or

Two years of experience providing information technology support services involving hardware and software installation, operation, and maintenance; or

An equivalent combination of experience and training.

Location:
Somerset DBHS Office, 245 West Race Street, Somerset, PA 15501

Work Schedule:
Typically Monday-Friday, 8:00 am – 4:00 pm

On occasion, staff may need to work hours outside of the set work week to complete projects, meet work demands or in the event of an emergency.

Salary
$34,301