Customer Service Representative
We are now taking applications for: Customer Service Representative
The Customer Service Representative will act as a liaison between the customer and the manufacturing plants. We need an enthusiastic individual who can listen to customer service issues and then offer a solution to each problem. The successful candidate will have a strong command of the company's customer service policies, and be well trained in product knowledge that can be critical for offering quick and accurate assistance to customers.
Responsibilities:
• Answer high volume of incoming calls and emails regarding product problems, service questions and general concerns.
• Maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
• Work with the management team to stay updated on product knowledge and to check if there is a question about the status of an order
• Will have to enter parts orders, customer orders as well as issuing repair and returns for customers.
Qualifications/Skills
• Prior customer service experience in furniture preferred
• Must be 18 years of age or older
• High school diploma/GED required (Associate degree in a business related field preferred)
• Ability to remain professional and courteous with customers at all times
• Ability to communicate effectively with management
• Excellent verbal and written communication skills
Come join our team that offers:
- Competitive Wages
- 401k
- Health Insurance
- Vacation/Holiday Pay